What is 'Personal Information', and what kinds of Personal Information do we collect? Personal information is any information or opinion about an identified individual or an individual who can be reasonably identified from the information or opinion. Information or an opinion may be personal information regardless of whether it is true.
During the provision of our services, we may collect your personal information. The kinds of personal information we collect include:
- Contact and identification details (e.g., name, address, email address and phone number) so we can get in touch if needed.
- Information about your education and work history, qualifications and skills so we can match you to roles.
- Other's opinions about your work performance (whether true or not). We will only speak to referees you refer us to and with your consent.
- Information that confirms you have the right to work within Australia. This information might include details, copies (including images and photos) or presentation of the originals of a visa, passport, birth or citizenship certificate, or other relevant documents.
- Sensitive information (e.g., information about your health or vaccination status, medical history or specific condition, criminal record, professional memberships). We will only collect this with your consent and as allowed by law.
- Results of any tests you take as part of our or our clients' processes.
- Any personal information about training programs you undertake.
- Your driver's licence number, relevant information about your driving history or infringements, and any other licences and certificates you might need for a role.
- Additional information that is relevant to us in providing our services.
How do we collect your Personal Information?
We will collect personal information when you complete an application form, submit your resume, attend an interview, or otherwise provide us with personal information in person or via telephone, email or other means, whether at our request or your initiative.
Personal information may also be collected from a source other than you when:
- You apply for a role or submit your resume through our website or a third-party website, application or service.
- We undertake reference checks or receive references or performance feedback (whether negative or positive). We only conduct reference checks with your consent.
- We receive results of any medical tests or criminal history checks (you have to consent to these).
- We receive results from any other online process or testing, including but not limited to assessments, induction courses and background checks carried out on our behalf or a client's behalf.
- We check or assess your eligibility to work within Australia.
We might collect your personal information from other sources such as an information services provider, your employer or ex-employer or a publicly maintained record, including public records via social media platforms like LinkedIn and Facebook. We only collect your personal information from other sources if it’s unreasonable or impracticable to collect your personal information from you.
Why do we need your Personal Information?
We collect, hold, use and disclose your personal information to provide you with recruitment services or other services through a Site. We handle and disclose your personal information to facilitate or in connection with:
- An offer of employment or engagement with our client.
- Any tests, assessments or checks (including medical tests and assessments and criminal record checks) that you undergo to assess your suitability for a potential work placement with our client.
- Identifying, assessing or facilitating your training needs.
- We may also collect, hold, use or disclose your personal information for:
- Administrative and business management purposes.
- Marketing purposes and to identify and inform you of products, services and training courses that may interest you.
- Our internal recruitment processes.
- Any other legal requirement.
Where your personal information is used or disclosed, we take steps reasonable to ensure it’s relevant to the purpose of using or disclosing it.
You are under no obligation to provide your personal information to us. However, we may not be able to offer services to you without certain information from you or where you provide inaccurate or incomplete information.
Who receives your Personal Information from us?
We disclose your personal information to provide recruitment services or as otherwise set out in this privacy policy. The recipient could be:
- Our clients, who may be your potential or actual employer or a host employer.
- Your referees.
- Our other staff and other associated entities.
- Other organisations to recommend and facilitate courses or programs for you to upgrade your skills.
- Our insurers.
- A professional association or registration body with your consent if it’s relevant to our services or otherwise.
- Our contractors and suppliers, and professional advisors.
- Any other entity, with your consent, or to whom disclosure is required or authorised by law.
- Any other third parties engaged to perform administrative or other services.
This disclosure is always on a confidential basis or as required by law.
Use of Artificial Intelligence
To help us make better recruitment decisions, we may use automated systems or tools that involve artificial intelligence, such as algorithms or machine learning (including those provided by third parties) to help us quickly, efficiently and more accurately analyse data we have about you and other candidates, as well as data we hold on our clients' needs. This can include applying tools that use algorithms (such as filtering tools or machine learning) to your personal data in order to help us make the recruitment process much more efficient for you.
